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TfL SERU

About TfL SERU Assessment

The Safety, Equality, and Regulatory Understanding (SERU) assessment is a requirement for London private hire vehicle (PHV) drivers. Whether you’re a new applicant or renewing your PHV driver license, you’ll need to complete this assessment. Let us break down the key details for you: 

1. Purpose of SERU Assessment:

  • The SERU assessment ensures that PHV drivers have an appropriate understanding of safety, equality, and regulatory requirements relevant to their role.

  • It enhances public safety and improves customer service levels.

 

2. What Does SERU Cover?

  • The assessment covers several areas:

    • Drivers’ obligations under the PHV (London) Act 1998, including associated regulations and obligations under the Equality Act 2010.

    • Policies and guidance issued by Transport for London (TfL) or other relevant entities.

    • Passenger needs related to protected characteristics under the Equality Act 2010.

    • Safeguarding (protecting children and adults at risk from harm and abuse).

    • Passenger and driver safety.

    • Road and vehicle safety.

 

3. Preparation and Assessment:

  • PHV Driver’s Handbook: The assessment is based on information from the PHV Driver’s Handbook. Applicants should read and familiarize themselves with the Handbook before taking the assessment.

  • Online Assessment Guide: TfL provides an online assessment guide covering each section of the Handbook. It includes over 36 knowledge check questions and provides insights into what to expect during the assessment.

  • Assessment Format: The SERU assessment is computer-based and takes place at TfL offices. It involves multiple-choice questions and completing sentences by adding missing words.

  • Reasonable Adjustments: Applicants receive time to prepare, and reasonable adjustments are made where appropriate.

  • Cost: The SERU assessment costs £36, and a resit costs £16.

 

4. Future Considerations:

  • TfL reserves the right to require applicants to retake the SERU assessment if there are significant changes in the regulatory landscape.

 

For more details and to access resources, you can visit TfL’s official page on SERU requirements. If you’re preparing for the assessment, consider checking out our SERU training and mock tests as well! 

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Remember, safety and understanding regulations are crucial for providing excellent service as a PHV driver! 

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